Do NOT book this hotel - consistent terrible subpar service (provide wrong info, didnt communicate essential info, SILENT TREATMENT, slow service, wrong shuttle bus despite verifying twice with 2 different staff, only take down my cocktail order but I didnt get to hold/drink my order) from the reception, guest relations and concierge teams (many staff around but they are really bad at their jobs).
No one takes ownership - talked to 3 different hotel managers (face to face) but new mistakes appear.
Belmond's service -> avoidant style (ZERO follow up from any manager, each said I already spoke to the previous).
Lousy service experience. Utterly disappointed.
Good points - convenient location: (the only hotel) inside Brazil's Iguazu park (but service deteriorates due to no competition) and an excellent spa experience.
Alternative to stay inside Iguazu park - stay at the hotel inside Argentina's Iguazu park.
Hotel położony zaledwie 20 minut drogi od wodospadów. Darmowy parking. Bardzo czysto. Przepyszne śniadanie. Fajne baseny i korty. Profesjonalna i niezwykle pomocna obsługa. Pozdrawiamy Cindy bardzo gorąco i dziękujemy za okazaną pomoc.
Hôtel parfaitement situé proche de l’aéroport et de l’entrée du parc.
Personnel sympathique et qui a tout fait pour que le séjour se passe bien.
Dommage la plupart des chambres n’ont pas de belles vues. Mais le parc et la piscine sont au top.
Je recommande cet hôtel