The method of entrance to the hotel and the fact that at 6.00 pm there was no receptionist is unacceptable to me. I needed a code to open the front door, which was not given to me as I did not have a password for the wifi system. The whole procedure was terrible and took 30 minutes. I had to lift my cases 45 steps to the top floor of the hotel. People may accept this lack of service, but it should be made clear when booking. There was no information in the hotel about the wonderful town - not even a map. Disgraceful.
翻譯