美富士園飯店

這是我們住過最不好的酒店！完全不會推薦給任何人，免費不用錢也不要住！ ！ 酒店沒有清楚寫明如果兒童入住要有額外收費，只是寫有可能收額外收費，我們訂了一晚是300SGD,一上接駁巴士司機就問我兩位小朋友的歲數，一去到酒店接待職員態度無禮，黑着臉直接說由於兩位小朋友三歲以上，要另外加300SGD即使我們沒有要求加床舖。最後我們也給了額外的300SGD. 入到酒店房，設施殘舊，衛生程度差，床鋪見到有毛髮，當我去浴室洗腳，浴室坑渠走塞了（像圖中顯示），污水浸了我的雙腳，我告知接待後，接待找人上來檢查，我要求換房，接待員說沒有房間了，之後再有兩個職員上來檢查也說沒有辦法解決淤塞的問題，我要求取消房間或換房（我們寧願用高價臨時再找附近酒店），但職員一再拒絕，直至再有兩個職員上來檢查說沒有辦法解決問題，接待才說可以換房間，但換的房間完全不能看到湖景和富士山景，之後職員又說解決了，通了淤塞的問題和用漂白水漂了，說我們可以住回原本的房間，但我說浴室還很臭，根本不可能再住這間房間，職員才說給我換新房間。 這間酒店的設施殘舊，衛生真的很差，職員態度非常差，一開頭說沒有房間，之後又說有房間，真的倒貼錢給你也不要住！ This is the worst hotel we have ever stayed in! Wouldn't recommend it to anyone at all even it’s free. It does not clearly state if have to pay additional charges for children stay , we booked a night with 300SGD, once getting on the shuttle bus , the driver asked me the age of the two children. Once reaching the hotel , the reception staff was very rude and said as two children are over three years old, have to add another 300SGD even if we did not ask for more beds. In the end we also gave additional 300SGD. Entering the hotel room, the facilities were dilapidated, poor hygiene, hair were found on the bedding. When I went to the bathroom to wash my feet, the bathroom drain went clogged (as shown in the pictures), sewage soaked my feet, I informed the reception, the reception found someone to come up to check, I asked to change rooms, the receptionist said no room. (I'd rather use a high price to find a nearby hotel) The staff repeatedly refused, until two more staff came up to check that there was no way to solve the problem, reception said they could change rooms, but the changed room could not see the lake and Mount Fuji view. The facilities of this hotel were dilapidated and old, the hygiene was really bad, the staff attitude was very bad. At first they said there was no room, then they said there was a room for us to change after confirming the issue cannot be fixed. It affected our experience and mood seriously. Please DO NOT choose this hotel even it’s free since you will definitely regret !

酒店面向富士山，風景非常美麗，酒店內外非常清潔，由火車站接送去酒店，打個電話5分鐘後就有人接到酒店。 和式房間非常舒適，日式晚餐，非常豐富，溫泉非常清潔，設施齊全。十分滿意，如下次再去河口湖一定會再訂同一間酒店。

早餐和晚餐食物豐富美味，房間清潔乾淨，晚上會鋪定床，亦會幫你收拾，服務一流